Last updated: July 12, 2025

BTOBRobot ("we", "our" or "us") is part of the BTOBSupply ecosystem and is committed to protecting the privacy of its users ("user", "you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website btobrobot.com (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

1. INFORMATION WE COLLECT

We may collect information about you in various ways. The information we may collect on the Site includes:

Personal Data

Information that can personally identify you, such as your name, shipping address, email address, phone number, and business information, which you voluntarily provide when registering, ordering, or requesting a quote.

Financial Data

Financial information, such as payment method data (for example, valid credit card number, card type, expiration date), collected and stored by our third-party payment providers. We do not store complete financial data on our servers.

Derived Data

Information automatically collected by our servers when you access the Site, such as your IP address, browser type, operating system, and pages you visited.

2. HOW WE USE YOUR INFORMATION

Having accurate information about you allows us to provide a smooth, efficient, and personalized experience. Specifically, we may use the information collected through the Site to:

• Create and manage your account.
• Process transactions and send you related information, including purchase confirmations and invoices.
• Carry out and manage purchases, orders, payments, and returns.
• Facilitate communication between you and sellers.
• Request your feedback and contact you regarding your use of the Site.
• Resolve disputes, troubleshoot problems, and prevent fraud.
• Comply with legal and regulatory obligations.

3. DISCLOSURE OF YOUR INFORMATION

We may share the information we have collected about you in certain situations. Your information may be disclosed as follows:

By Legal Obligation or to Protect Rights

If we believe that disclosure of your information is necessary to respond to a legal process, investigate or remedy a potential policy violation, or protect the rights, property, and safety of others, we may share your information as permitted by law.

Third-Party Service Providers

We may share your information with third parties who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting, customer service, and logistical support through the BTOBSupply ecosystem (for example, BTOBFulfillment, BTOBLogistic).

Sellers and Suppliers

We share order-related information with sellers on our marketplace so they can process your orders.

4. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to protect your personal information. Although we have taken reasonable steps to secure the information you provide to us, please note that no security measure is perfect or impenetrable.

5. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and other tracking technologies on the Site to personalize the Site and enhance your experience. You can delete or refuse cookies via your browser settings, but please be aware that this may affect the availability and functioning of the Site.

6. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have rights such as accessing, correcting, or deleting your personal data. To exercise these rights, please contact us using the information below.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. We will inform you of any changes by updating the "Last updated" date. We encourage you to review this policy regularly to stay informed.

8. CONTACT US

If you have any questions or comments regarding this Privacy Policy, please contact us at:

BTOBRobot
Email: privacy@btobrobot.com